Returns

We want you to be delighted with your purchase but if you are not you can return any item within 30 days of receipt as long as it is unused and in its original packaging. We will be happy to exchange the item for a replacement or issue a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges but we will send any exchange items free of postage charges.

Please send your return by post and the delivery note that came with your parcel has clear instructions of how to do this. You need to complete the reverse side of the delivery note with the details of the items you are returning and enclose the note with your returned parcel. Make sure your items are securely wrapped and send your return to:


Returns Address: 

The Toy Storage Company
Unit 24
264 Lavender Hill
London
SW11 1LJ

 

Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.
 We can also arrange for our courier company to collect the parcel from your home. You will need to be at home to hand over the parcel and there is a charge for this service.

Returning a faulty item

If you have identified the fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange or refund. We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item. If it is more convenient for you, we can arrange to have the faulty item collected free of charge within the UK mainland. We cannot accept an item returned as faulty if the damage caused to the product is clearly due to wear and tear or misuse.

Cancelling your order

You have a right to cancel your order within seven working days of receiving your purchase. Please notify us in writing that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund including any delivery charge.

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